Global Support Specialist (remote - US)

Job Locations US
Posted Date 4 weeks ago(9/8/2022 12:53 PM)
Job ID


Sales Support. Global Operations. Task Management. Problem Resolution.


You’re a result oriented motivated operations professional looking to work collaboratively with business leaders around the world. Supporting the sales goals of an international team and working cross-functionally across departments drives you, and you enjoy process-oriented tasks while building customer and partner relationships.


When you join Vectorworks, Inc., you will be responsible for maintaining relationships with our global distribution channel, supporting the development of sales programs & processes, supporting sales initiatives and administrative needs, and providing timely responses to their requests. 


You’ll make an impact by:

  • Assisting in the management of the global support task management/ticketing system
  • Assisting in the development of global sales programs & processes to drive sales and increase leads
  • Handling and resolving channel concerns, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Tracking, routing, and redirecting problems to correct resources
  • Interacting and supporting our global sales channel to ensure a positive customer experience
  • Supporting global distribution partners by providing solutions to drive sales and increase leads
  • Documenting current sales and operations processes and workflows and communicating these changes to our channel
  • Reviewing, refining, and enhancing internal customer master data
  • Assisting in identifying improvements to our internal sales operations systems to improve channel processes
  • Handling and resolving channel concerns; providing appropriate solutions and alternatives; following up to ensure resolution
  • Serving as a point of contact for new distribution partners; assisting with onboarding and training of the Vectorworks sales process, policies, and procedures
  • Serving as a role model/mentor for new members of the team
  • Other activities to support our global channel as needed



About you:

  • Bachelor’s Degree in Business or related field
  • 2 years of related work experience
  • Excellent research, writing, and organization skills
  • Critical thinking and ability to monitor progress and follow through
  • Basic understanding of accounting functions
  • Ability to work easily in both large team environments and independently
  • Experience using data to analyze and solve problems
  • Process minded, able to generate refined output from general concepts
  • Computer proficiency in Word, Excel, Power Point, Outlook
  • Motivated, well-organized, detail-oriented, and flexible
  • Able to successfully collaborate with multiple personalities and communicate with all levels of the organization
  • Ability to work under pressure and to interact effectively with people from different cultures, 
  • Ability to build sustainable relationships of trust through open and interactive communication


Extra credit

  •  Experience in Sales or Operations environment
  • Experience with NetSuite, Salesforce, HubSpot or other database applications


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer





Join our team


Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to create without limits.


We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 


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