CAD (design industry) Technical Support Specialist - (remote - CAD software)

Job Locations US
Posted Date 2 months ago(4/8/2022 2:38 PM)
Job ID
Customer Service/Support


CAD (design) Technical Support. Vectorworks. Help Desk. Customer service.  


You are passionate about technology, motivated to learn and enjoy technology challenges. You are an energetic solutions finder and love working with people.


When you join Vectorworks, Inc., you’ll work collaboratively with our Customer Success team to support our customers’ needs and questions with extensive product knowledge and outstanding customer service skills. The CAD (design) Technical Support Specialist may also be called upon to provide in-person training and product demonstrations.


You’ll make an impact by:

  • Providing CAD help desk support to end users on a variety of issues
  • Identifying, researching, and resolving end users’ technical problems
  • Responding to telephone calls, e-mail and other requests for CAD (design) technical support
  • Delivering online training to end users and offices
  • Assisting in the creation of content for different marketing materials, illustrations, videos, etc.


About you:

  • A minimum of a high school diploma or GED equivalent is required
  • An Associate’s Degree, preferably in the Computer Sciences, or equivalent technical training and/or work experience
  • A minimum of 1 year experience in a technical help desk or customer service environment
  • Ability to deliver effective training and software demonstrations
  • Familiar with support databases and troubleshooting techniques
  • Experience with CAD software is required (Vectorworks preferred)
  • Experience with any graphic software applications is preferred
  • Experience installing and configuring computer hardware and software
  • Proficient knowledge of Windows and Macintosh operation systems
  • Excellent communication and interpersonal skills
  • Travel to client sites and other company-sponsored events (Approx. 10% travel)

Extra Credit:

  • Experience with design software such as: Adobe Creative Suite/ InDesign/ Illustrator
  • Experience working with Vectorworks software
  • Exposure to two or more CAD software products such as Sketchup, Rhino3D, AutoCAD, SOLIDWORKS, Bluebeam, MicroStation, or ArcGIS


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer



Join our team

Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to create without limits.


We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 



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