CAD Technical Support Specialist (Remote)

Job Locations US
Posted Date 1 week ago(11/18/2021 4:36 PM)
Job ID


3D CAD Design, Troubleshooting, Customer Service


You are an energetic problem-solver, have a knack for technology, and look for creative ways to find solutions. You enjoy building relationships and believe in supporting customers' needs. You lead with empathy when delivering customer service. 



You'll make an impact by:

  • Providing CAD help desk support to end users on a variety of issues
  • Identifying, researching and resolving end users’ software technical problems.
  • Responding to telephone calls, e-mail, and other requests for technical support.
  • Delivering online training to end users and offices
  • Assisting in the creation of content for different marketing materials, illustrations, videos, etc.


About You:

  • A minimum of a high school diploma or GED equivalent is required
  • An Associate’s Degree, preferably in the Computer Sciences, or equivalent technical training and/or work experience.
  • Excellent interpersonal skills
  • A minimum of 1-year experience in a technical help desk environment.
  • Experience with CAD software is required.
  • Experience with any graphic software applications is preferred.
  • Experience installing and configuring computer hardware and software.
  • Proficient knowledge of Windows and Macintosh operation systems.
  • Familiarity with support databases and troubleshooting techniques.
  • The ability to deliver effective training and software demonstrations.
  • The ability to travel to client sites and other company-sponsored events (Approx. 10% travel).


Extra Credit:

  • Experience with design software such as: Adobe Creative Suite/ InDesign/ Illustrator
  • Experience working with Vectorworks software.
  • Exposure to two or more CAD software products such as Sketchup, Rhino3D, AutoCAD, SOLIDWORKS, Bluebeam, MicroStation, or ArcGIS.


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer



Join our team

Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to create without limits.


We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 

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