Global Sales Support Specialist (Remote)

Job Locations US
Posted Date 5 days ago(11/23/2021 9:17 AM)
Job ID
Customer Service/Support


Sales Support. Global Operations. Task Management. Problem Resolution.


You are a motivated operations professional looking to work collaboratively with business leaders around the world. Supporting the sales goals of an international team and working cross-functionally across departments drives you, and you enjoy process-oriented tasks while building customer and partner relationships. You are passionate about impacting the current and future growth of a global company in a collaborative and diverse environment.


When you join Vectorworks, Inc., you will be responsible for supporting the development of sales processes and supporting sales initiatives and administrative needs while working closely with our Sales and Channel Operations teams. The Global Support Specialist will play a significant role in maintaining relationships with our global distribution channel and provide timely responses to their requests.


You’ll make an impact by:

  • Assisting in the management of the monthly global invoicing process
  • Liaising between distributors, sales operations, and systems development to ensure global business requirements are met for our internal sales processes
  • Creating and maintaining documentation of current sales, operations, and global invoicing processes and workflows, and communicating these changes to our channel and internal stakeholders
  • Reviewing global invoicing data to ensure accuracy
  • Assisting in the management of the global support task management/ticketing system
  • Resolving channel concerns, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Tracking, routing, and redirecting problems to correct resources
  • Interacting and supporting our global sales channel to ensure a positive customer experience
  • Supporting global distribution partners by providing solutions to drive sales and increase leads
  • Reviewing, refining, and enhancing internal customer master data
  • Assisting in identifying improvements to our internal sales operations systems to improve channel processes


About you:


  • Bachelor’s Degree in Business or related field preferred
  • 4 years of related work experience
  • Basic understanding of accounting functions
  • Critical thinking and ability to monitor progress and follow through
  • Ability to work easily in both large team environments and independently
  • Experience using data to analyze and solve problems
  • Process minded, able to generate refined output from general concepts
  • Computer proficiency in Word, Excel, Power Point, Outlook
    Motivated, well-organized, detail-oriented, and flexible
  • Able to successfully collaborate with multiple personalities and communicate with all levels of the organization
  • Ability to work under pressure and interact effectively with people from different cultures
  • Ability to build sustainable relationships of trust through open and interactive communication


Extra Credit:

  • Experience in Sales or Operations environment
  • Experience with SAP, Salesforce, NetSuite, HubSpot, FileMaker or other database applications
  • Experience with SQL


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


Join our team


Vectorworks Inc. is a global design software company targeting entertainment, architecture and landscape industries with enterprising and intuitive solutions that allow users to create without limits.


We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 


By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option.



Learn more about life at Vectorworks:


Women's Equality Day


Community Service at Vectorworks


Meet our CEO, Biplab Sarkar


Employee Spotlight - Sarah Angley



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