Sales Program Coordinator (billing and/or invoicing)

Job Locations US-MD-Columbia
Posted Date 3 weeks ago(11/3/2020 10:49 AM)
Job ID


Are you looking for a company focused on innovation and emerging technology that helps customers around the world reach their creative potential? Vectorworks, Inc. is a design solution software company with over 650,000 global customers in the architecture, landscape and entertainment design industries.


What’s in it for you?


As a Sales Program Coordinator (billing and/or invoicing), you will have the opportunity to support our Vectorworks Service Select program and build lasting relationships with Vectorworks customers and partners. You will coordinate activities and functions of the Vectorworks Service Select program to establish, develop, and maintain positive business and customer relationships. 


 If you are detail-oriented with a passion for global collaboration and customer satisfaction, this is the position for you!



In this role, you should expect to:

  • Support the development of the Contract Retention Program
  • Coordinate program efforts with team members and other departments to achieve monthly sales goals
  • Establish, develop and maintain positive business and customer relationships
  • Proactively follow our maintenance program customers through the contracting and renewal process
  • Enforce program policies
  • Implement, monitor, and make adjustments to the Retention Program
  • Contact customers and resolve contract and renewal issues, providing a holistic approach
  • Provide feedback to management about current contract and renewal statistics
  • Maintain input of new/existing client information into the Order Center and CRM databases
  • Assists in creating and deploying marketing materials and campaigns directed at contract retention
  • Provide feedback to product marketing for the development of program features based on customer feedback
  • Work with the support team to support sales staff through research and reporting of customer information
  • Other duties as assigned



Why do you want this job? Because you are:

  • A relationship-builder who wants to develop a lasting rapport with customers
  • A self-starter who can flourish under pressure in a fast-paced environment
  • A problem-solver with strong analytical, planning, and communication skills who can prioritize and handle multiple tasks effectively

Why do we want you? Because you have:

  • Minimum of a High School Diploma and five years of related work experience
  • Bachelor’s Degree in Sales, Customer Service (billing and/or invoicing), Marketing or a related field preferred and 2 years of related work experience is preferred
  • Computer proficiency in Word, Excel, Power Point, Outlook, SAP and other database applications
  • Excellent verbal and written communication skills 

  • A pleasant phone voice, an ability to speak clearly and articulately, and good organizational skills 

  • Able to maintain positive contacts within all levels of the organization to explain and interpret information or ideas and follow up on client requests 

  • Excellent customer service skills 


Join our team


We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 

By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option. You can also enjoy company perks, such as weekly catered lunches, an on-site fitness center and deli, free yoga and fitness classes, free monthly massages, and more.


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


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