Customer Success Coordinator

Job Locations US-MD-Columbia
Posted Date 7 months ago(2/7/2020 9:11 AM)
Job ID
Customer Service/Support


At Vectorworks, we are taking necessary measures to navigate the changing circumstances we are faced with. Unfortunately, we are not in a position of hiring at this time. However, we are currently accepting full-time and internship applications for future consideration. 


Thank you for your patience and understanding as we move through these difficult times.

-Vectorworks Talent Acquisition Team




Are you looking for a company focused on innovation and emerging technology that helps customers around the world reach their creative potential? Vectorworks, Inc. is a design solution software company with over 685,000 global customers in the architecture, landscape and entertainment design industries.


What’s in it for you?


As a Customer Success Coordinator, you will have the opportunity to work closely with our Customer Success teams and global customers to support and coordinate the company’s training programs and processes and various team initiatives. You will join a fast-paced team focused on the success and growth of our support and training efforts, and gain the training and skills needed for a successful career with Vectorworks.


If you are flexible and detail-oriented with a passion for project management and customer satisfaction, this is the position for you!


In this role, you should expect to:


  • Assist in the administration and coordination of training programs and processes to facilitate training scheduling
  • Map out annual training scheduling, and maintain training calendar updated
  • Book and set up classrooms and training venues
  • Manage the trainers scheduling, records, and accounts receivable
  • Book classrooms and ensure they are properly set up
  • Act as point of contact for vendors and customers
  • Submit reports on Customer Success activities and results
  • Document current Customer Success operations processes and workflows and communicate these to the appropriate channel
  • Assist in identifying improvements to our internal Customer Success operations systems to improve processes
  • Work with Marketing team on promoting training activities
  • Assist with basic training assessments, quoting and training travel arrangements
  • Other activities to support our global channel as needed


Why do you want this job? Because you are:


  • A self-starter who can flourish under pressure in a fast-paced environment
  • Process-minded, able to generate refined output from general concepts
  • Able to monitor progress and follow through on objectives
  • Motivated, well-organized, detail-oriented and flexible with strong critical thinking skills
  • Highly motivated with the ability to work easily in both large team environments and independently



Why do we want you? Because you have:


  • A Bachelor’s degree in business or a related field is preferred.
  • 1-2 years of related work experience
  • Computer proficiency in Word, Excel, Power Point and Outlook
  • Excellent research, writing, and organization skills
  • Basic understanding of accounting functions
  • Experience using data to analyze and solve problems
  • Ability to successfully collaborate with multiple personalities and communicate with all levels of the organization
  • Ability to interact effectively with people from different cultures
  • Ability to build sustainable relationships of trust through open and interactive communication



Extra Credit:

  • Experience in a sales or operations environment
  • Experience with Zappier, GoToMeeting, Zoom
  • Experience with SAP, Salesforce, HubSpot, or other database applications
  • Project Management Professional (PMP) preferred



Join our team

We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design.


By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option. You can also enjoy company perks, such as weekly catered lunches, an on-site fitness center and deli, free yoga and fitness classes, free monthly massages, and more.



Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


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