Support Specialist (Design Software)

Job Locations US-MD-Columbia
Posted Date 10 months ago(1/31/2020 11:23 AM)
Job ID
Customer Service/Support



What’s in it for you?


Vectorworks, Inc. is looking for an energetic problem-solver to join our expanding Customer Success team to support our customers’ needs and questions with extensive product knowledge and outstanding customer service skills. The Technical Support Specialist may also be called upon to provide in-person training and product demonstrations.


It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!


In this role, you should expect to:


  • Provide technical / help desk support to end users on a variety of issues.
  • Identify, research and resolve end users’ technical problems with design CAD software.
  • Respond to telephone calls, e-mail and other requests for technical support.
  • Deliver online training to end users and offices.
  • Assist in the creation of content for different marketing materials, illustrations, videos, etc.


Why do you want this job? Because you are:


  • A relationship-builder who wants to develop a lasting rapport with customers.
  • A self-starter who can flourish under pressure in a fast-paced environment
  • A problem-solver with strong analytical, planning, and communication skills who can prioritize effectively.
  • Interested in communicating daily with world-famous architects and designers to ensure they have an excellent experience with our design CAD software tools.


Why do we want you? Because you have:


  • A minimum of a high school diploma or GED equivalent is required
  • An Associate’s Degree, preferably in the Computer Sciences, or equivalent technical training and/or work experience.
  • Excellent interpersonal skills
  • A minimum of 1 year experience in a technical help desk or customer service environment.
  • Experience with CAD or other graphic software applications, and the ability to obtain a thorough working knowledge of all Vectorworks software applications.
  • Experience installing and configuring computer hardware and software.
  • Proficient knowledge of Windows and Macintosh operation systems.
  • Familiarity with support databases and troubleshooting techniques.
  • The ability to deliver effective training and software demonstrations.
  • The ability to travel to client sites and other company-sponsored events (Approx. 10% travel)

Extra Credit:


  • Experience with design software such as: Adobe Creative Suite/ InDesign/ Illustrator
  • Experience working with Vectorworks software.
  • Exposure to two or more CAD software products such as Sketchup, Rhino3D, AutoCAD, SOLIDWORKS, Bluebeam, MicroStation, or ArcGIS.

Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


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