Global Sales Support Coordinator (Database Administration)

Job Locations US-MD-Columbia
Posted Date 7 months ago(3/5/2020 10:42 AM)
Job ID


At Vectorworks, we are taking necessary measures to navigate the changing circumstances we are faced with. Unfortunately, we are not in a position of hiring at this time. However, we are currently accepting full-time and internship applications for future consideration. 


Thank you for your patience and understanding as we move through these difficult times.

-Vectorworks Talent Acquisition Team




What’s in it for you?


Vectorworks, Inc. is looking for an innovative customer service professional to join our expanding Sales Operations team in support of our sales and marketing teams. The Global Support Coordinator works along our Sales and Channel Operations teams; maintaining relationships with our global distribution channel, supporting the development of sales programs & processes, supporting sales initiatives and administrative needs, and providing timely responses to their requests. 


It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!


In this role, you should expect to:


  • Assist in the development of global sales programs & processes to drive sales and increase leads
  • Assist in the management of the global support task management/ticketing system
  • Handle and resolve channel concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Track, route and redirect problems to correct resources
  • Interact and support our global sales channel to ensure a positive customer experience
  • Support global distribution partners by providing solutions to drive sales and increase leads
  • Document current sales, marketing and operations processes and workflows and communicate these changes to our channel
  • Review, refine and enhance internal customer master data
  • Assist in identifying improvements to our internal sales operations systems to improve channel processes
  • Handle and resolve channel concerns; provide appropriate solutions and alternatives; follow up to ensure resolution
  • Serve as a point of contact for new distribution partners; assisting with onboarding and training of the Vectorworks sales process, policies, and procedures


Why do you want this job? Because you are:


  • Process-minded and able to generate refined output from general concepts
  • A self-starter who can flourish under pressure in a fast-paced environment
  • A problem-solver with strong analytical, planning, and communication skills who can prioritize and handle multiple tasks effectively
  • Highly motivated with the ability to work easily in both large team environments and independently


Why do we want you? Because you have:


  • A Bachelor’s Degree in Business, Marketing, or a related field is preferred
  • 0-2 years of related work experience
  • Computer proficiency in Word, Excel, Power Point, Outlook, SAP, Salesforce, and other database applications 

  • Excellent verbal and written communication skills 

  • Experience with project management and using data to analyze and solve problems
  • Able to maintain positive contacts within all levels of the organization and build sustainable relationships through open and interactive communication
  • Excellent research, writing, and organization skills



Extra Credit:

  • Experience in a sales or marketing environment



Join our team


Are you looking for a company focused on innovation and emerging technology that helps customers around the world reach their creative potential? Vectorworks, Inc. is a design solution software company with over 685,000 global customers in the architecture, landscape and entertainment design industries.


By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option. You can also enjoy company perks, such as weekly catered lunches, an on-site fitness center and deli, free yoga and fitness classes, free monthly massages, and more.


Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer



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