• Global Support Coordinator (Sales Operations & Administration)

    Job Locations US-MD-Columbia
    Posted Date 1 week ago(5/14/2019 2:28 PM)
    Job ID
  • Overview

    Are you looking for a company focused on innovation and emerging technology that helps customers around the world reach their creative potential? Vectorworks, Inc. is a design solution software company with over 650,000 global customers in the architecture, landscape and entertainment design industries.



    What’s in it for you?


    As a Global Support Coordinator, you will have the opportunity to support the sales processes of more than 30 Vectorworks distributors located around the world. You will serve as the liaison between our US sales and channel operations teams and its global partners, providing resources and support to increase leads and drive international sales.


    If you are detail-oriented with a passion for global collaboration and customer satisfaction, this is the position for you!


    In this role, you should expect to:


    • Assist in the development of global sales programs & processes to drive sales and increase leads
    • Assist in the management of the global support task management/ticketing system
    • Handle and resolve channel concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Track, route and redirect problems to correct resources
    • Interact and support our global sales channel to ensure a positive customer experience
    • Support global distribution partners by providing solutions to drive sales and increase leads
    • Document current sales and operations processes and workflows and communicate these changes to our channel
    • Review, refine and enhance internal customer master data
    • Assist in identifying improvements to our internal sales operations systems to improve channel processes
    • Handle and resolve channel concerns; provide appropriate solutions and alternatives; follow up to ensure resolution
    • Serve as a point of contact for new distribution partners; assisting with onboarding and training of the Vectorworks sales process, policies, and procedures


    Why do you want this job? Because you are:


    • Process-minded and able to generate refined output from general concepts
    • A self-starter who can flourish under pressure in a fast-paced environment
    • A problem-solver with strong analytical, planning, and communication skills who can prioritize and handle multiple tasks effectively
    • Highly motivated with the ability to work easily in both large team environments and independently

    Why do we want you? Because you have:


    • A Bachelor’s Degree in Business or a related field is preferred
    • 0-2 years of related work experience
    • Computer proficiency in Word, Excel, Power Point and Outlook
    • Excellent verbal and written communication skills 

    • Experience with project management and using data to analyze and solve problems
    • Able to maintain positive contacts within all levels of the organization and build sustainable relationships through open and interactive communication
    • Excellent research, writing, and organization skills



    Extra Credit:

    • Experience in a sales or marketing environment
    • Experience with SAP, Salesforce, HubSpot or other database applications


    Join our team


    We're building something that people use every day. You’ll be challenged. You’ll be inspired. Together, we work hard, we play hard, and are driven by a nonstop curiosity to explore, experiment and innovate. It takes a lot of hard work and support from colleagues around the world — an entire team united behind something big, something that helps shape the future of design. 


    By working with us, you’ll have the opportunity to solve problems, develop your career, and make a difference. You’ll find a wide range of benefits, including competitive compensation plans, employer-matched retirement accounts, tuition reimbursement, and a free medical plan option. You can also enjoy company perks, such as weekly catered lunches, an on-site fitness center and deli, free yoga and fitness classes, free monthly massages, and more.



    Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer



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