• Sales Support Coordinator (Global Sales)

    Job Locations US-MD-Columbia
    Posted Date 5 days ago(3/18/2019 9:19 AM)
    Job ID
  • Overview

    What’s in it for you?


    Vectorworks, Inc. is looking for an innovative customer service professional to join our expanding Sales Operations team in support of our sales and operations teams. The Global Support Coordinator works along our Sales and Channel Operations teams; maintaining relationships with our global distribution channel, supporting the development of sales programs & processes, supporting sales initiatives and administrative needs, and providing timely responses to their requests. 


    It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!


    In this role, you should expect to:


    • Assist in the development of global sales programs & processes to drive sales and increase leads
    • Assist in the management of the global support task management/ticketing system
    • Handle and resolve channel concerns, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Track, route and redirect problems to correct resources
    • Interact and support our global sales channel to ensure a positive customer experience
    • Support global distribution partners by providing solutions to drive sales and increase leads
    • Document current sales and operations processes and workflows and communicate these changes to our channel
    • Review, refine and enhance internal customer master data
    • Assist in identifying improvements to our internal sales operations systems to improve channel processes
    • Handle and resolve channel concerns; provide appropriate solutions and alternatives; follow up to ensure resolution
    • Serve as a point of contact for new distribution partners; assisting with onboarding and training of the Vectorworks sales process, policies, and procedures


    Why do you want this job? Because you are:


    • Process-minded and able to generate refined output from general concepts
    • A self-starter who can flourish under pressure in a fast-paced environment
    • A problem-solver with strong analytical, planning, and communication skills who can prioritize and handle multiple tasks effectively
    • Highly motivated with the ability to work easily in both large team environments and independently

    Why do we want you? Because you have:


    • A Bachelor’s Degree in Business or a related field is preferred
    • 0-2 years of related work experience
    • Computer proficiency in Word, Excel, Power Point and Outlook
    • Excellent verbal and written communication skills 

    • Experience with project management and using data to analyze and solve problems
    • Able to maintain positive contacts within all levels of the organization and build sustainable relationships through open and interactive communication
    • Excellent research, writing, and organization skills



    Extra Credit:

    • Experience in a sales or marketing environment
    • Experience with SAP, Salesforce, HubSpot or other database applications


    Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer



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