• Support Specialist (Design Software)

    Job Locations US-MD-Columbia
    Posted Date 1 week ago(5/13/2019 11:16 AM)
    Job ID
    Customer Service/Support
  • Overview

    What’s in it for you?


    Vectorworks, Inc. is looking for an energetic problem-solver to join our expanding Customer Success team to support our customers’ needs and questions with extensive product knowledge and outstanding customer service skills. The Technical Support Specialist may also be called upon to provide in-person training and product demonstrations.


    It’s an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you’ll take the time to learn more about this opportunity!


    In this role, you should expect to:


    • Provide technical / help desk tier 1 and tier 2 support to end users on a variety of issues.
    • Identify, research and resolve end users’ technical problems with design CAD software.
    • Respond to telephone calls, e-mail and other requests for technical support.
    • Deliver online training to end users and offices.
    • Assist in the creation of content for different marketing materials, illustrations, videos, etc.


    Why do you want this job? Because you are:


    • A relationship-builder who wants to develop a lasting rapport with customers.
    • A self-starter who can flourish under pressure in a fast-paced environment
    • A problem-solver with strong analytical, planning, and communication skills who can prioritize effectively.
    • Interested in communicating daily with world-famous architects and designers to ensure they have an excellent experience with our design CAD software tools.


    Why do we want you? Because you have:


    • A minimum of a high school diploma or GED equivalent is required.
    • An Associate’s Degree is desired, preferably in the Computer Sciences, or equivalent technical support training and/or work experience.
    • A minimum of 6 months’ experience in a technical support / help desk or customer service environment.
    • Bilingual in English and Spanish.
    • Experience with CAD or other graphic or design software applications.
    • The ability to obtain a thorough working knowledge of all Vectorworks design CAD software applications.
    • Proficient knowledge of Windows and/or Macintosh operation systems.
    • Familiarity with ticketing systems, support databases and troubleshooting techniques.
    • The ability to deliver effective training and software demonstrations.
    • The ability to travel to client sites and other company-sponsored events (Approx. 10% travel).


    Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


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