Vectorworks

Technical Support Specialist

US-MD-Columbia
2 months ago
Job ID
2017-1083
Category
Customer Service/Support

Overview

What's in it for you?

 

Vectorworks, Inc. is looking for an energetic problem-solver to join our expanding Customer Success team to support our customers' needs and questions with extensive product knowledge and outstanding customer service skills. The Technical Support Specialist may also be called upon to provide in-person training and product demonstrations.

 

It's an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you'll take the time to learn more about this opportunity!

Responsibilities

In this role, you should expect to:

 

  • Provide help desk tier 1 and tier 2 support to end users on a variety of issues
  • Identify, research and resolve end users' technical problems.
  • Respond to telephone calls, e-mail and other requests for technical support.
  • Deliver online training to end users and offices
  • Assist in the creation of content for different marketing materials, illustrations, videos, etc.

Qualifications

Why do you want this job? Because you are:

 

  • A relationship-builder who wants to develop a lasting rapport with customers.
  • A self-starter who can flourish under pressure in a fast-paced environment
  • A problem-solver with strong analytical, planning, and communication skills who can prioritize effectively.

 

Why do we want you? Because you have:

 

  • A minimum of a high school diploma or GED equivalent is required
  • An Associate's Degree is desired, preferably in the Computer Sciences, or equivalent technical training and/or work experience.
  • A minimum of 6 months of experience in a technical help desk or customer service environment.
  • Experience with CAD or other graphic software applications, and the ability to obtain a thorough working knowledge of all Vectorworks software applications.
  • Proficient knowledge of Windows and/or Macintosh operation systems.
  • Familiarity with support databases and troubleshooting techniques.
  • Bilingual in English and Spanish is a plus!
  • The ability to deliver effective training and software demonstrations.
  • The ability to travel to client sites and other company-sponsored events (Approx. 10% travel).

 

Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer

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