• Technical Support Specialist

    Job Locations UK-Newbury
    Posted Date 3 months ago(4/27/2018 12:51 PM)
    Job ID
    Customer Service/Support
  • Overview

    TO APPLY: Please click HERE to submit your CV for consideration and an HR representative will reach out to you with the next steps in the application process. 



    What's in it for you?


    Vectorworks, Inc. is looking for an energetic problem-solver to join our expanding UK Customer Success team to support our customers' needs and questions with extensive product knowledge and outstanding customer service skills. The Technical Support Specialist may also be called upon to provide in-person training and product demonstrations.


    It's an exciting time to join the Vectorworks family, and if you are looking for an opportunity to have a lasting impact on a growing team, we hope you'll take the time to learn more about this opportunity!


    In this role, you should expect to: 

    • Provide help desk tier support to end users on a variety of issues.
    • Identify, research and resolve end users' technical problems.
    • Respond to telephone calls, e-mail and other requests for technical support.
    • Deliver online training to end users, partners and other members of the Vectorworks team.
    • Assist in the creation of content for different marketing materials, illustrations, videos, etc.
    • Create Vectorworks value-add content libraries for the Vectorworks Service Select portal.
    • Develop Vectorworks' content-development projects for specific customers as required.


    Why do you want this job? Because you are:


    • A relationship-builder who wants to develop a lasting rapport with customers.
    • A self-starter who can flourish under pressure in a fast-paced environment
    • A problem-solver with strong analytical, planning, and communication skills who can prioritize effectively.


    Why do we want you? Because you have:


    • An Associate's Degree is desired, preferably in the Computer Sciences, or equivalent technical training and/or work experience.
    • A minimum of 6 months of experience in a technical help desk or customer service environment.
    • A minimum of an A Levels or BTEC equivalent is preferred.
    • Experience with CAD or other graphic software applications, and the ability to obtain a thorough working knowledge of all Vectorworks software applications.
    • Proficient knowledge of Windows and/or Macintosh operation systems.
    • Familiarity with support databases and troubleshooting techniques.
    • Excellent spoken and written English
    • The ability to deliver effective training and software demonstrations.
    • The ability to travel to client sites and other company-sponsored events (Approx. 20% travel).


    Vectorworks Inc. is an Equal Opportunity/Affirmative Action Employer


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